Log Download
Click the Log Download tab if it is not already displayed.
Enter the following information:
| Field | Description |
|---|---|
| Select Node(s) | Select the nodes in this environment to be included in the log download. Each will produce one file. |
| Log File Prefix | Enter a prefix to identify the log files (for example, PRI-2345). |
| Services |
Select one or more services for the environment type. Cloud - Communication, Proxy, Email, DPaaS On-premise Connector - Communication, ZTNA Connector, SIEM Agent, EDLP Agent On-premise Gateway Server - Communication, Proxy, Email, DPaaS |
| Log File Password | Enter a password to be used to protect (encrypt) the ZIP file in which the log files will be packaged. |
| Log Start Time | Select a time at which the logging started. All log files with updates from that time to the present will be included. |
Click Retrieve Log Files.
Immediately, an entry will be added into the table whose status will be Retrieving or Failed. When the status changes to Complete, the file is ready to download through the browser.
Each node will send a single password-protected ZIP file to the Management Server. The file name begins with the specified prefix and then adds the node name and the time range. Clicking the Log File link will store the file in the browser’s Download directory.
Use a third-party tool that supports passwords to extract the log files.
In addition to downloading the log files, two icons are available in the Action column:
- Delete -- Delete a file.
-
View -- View the password for the file.
