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Mobile Endpoint Security

Lookout Product Documentation

Find answers about using and optimizing Lookout products.

The Devices Tab

The Devices tab shows these details:

  • Status: Activated, Pending (for devices where an enrollment email has been sent but the user has not yet enrolled), Deactivated, and Unreachable.
  • Device Type: The device model and operating system.
  • User: Typically the email address for the user associated with the device. This data is unavailable if your tenant has Privacy Controls enabled.
  • Device Group: The device group that the device is in.
  • MDM: The MDM managing the device, if any. For deployments with multiple MDM Connectors, this also includes the connector ID to determine which connector a device is associated with. The device ID in the MDM is listed below.
  • Connection: Whether the device is Connected to Lookout, Disconnected, or Unreachable. Typically, you should expect a mobile device that is operating normally to connect to Lookout at least once every 3 days.

    You can export this information to a CSV file by clicking the Export List link in the upper-right.

    You can Deactivate or Delete a device by checking it and clicking the corresponding button at the top of the list, or by selecting the device and clicking the button on the Device Details page.

    You can Enroll devices by clicking the ENROLL DEVICES shortcut at the upper-right. This is a shortcut to the System > Enroll Devices page for sending invitations.