Answer: Verify the following:

• Make sure you used the correct global enrollment code in the app config file you created in Adding the iOS App Store Lookout for Work App.
• Make sure you added the managed app config to the iOS app and not the Android App in UEM.

• Make sure you have added the managed app config to the "Lookout for Work" User Group in UEM.

  Why aren’t devices for deleted users automatically removed from the Lookout MES Console?

Answer: Removing a device from BlackBerry UEM retires it and sends a notification to the device prompting the user to remove Lookout for Work. If they cancel out of this prompt, you must resolve the issue manually.

Either the user must remove the app, or else you must compare active devices in UEM against those in the Lookout MES Console and remove the device from Lookout by opening your BlackBerry UEM Connector settings and locating the device in the Unsupported Devices tab.

Why can't my dual enrollment users copy the enrollment code?

Answer: MDM restrictions can prevent copying and pasting information between the work and personal profiles.

Follow the steps in Allowing Copy/Paste Across Profiles for Dual Enrollment to remove these restrictions and make sure that security policy applies to your dual enrollment user group.