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Lookout Product Documentation

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Security Service Edge

Configuration Steps

Exchange

Secure Cloud Access provides support for the ActiveSync protocol, allowing you to enforce policies and perform management actions on mobile devices.

Configuration to enable support for mobile devices using ActiveSync

To enable support for mobile devices using ActiveSync, you must update the CNAME record in your DNS server settings. Once the DNS changes take effect, the mobile devices must reconfigure their email profiles that use ActiveSync.

Update the CNAME record:

NameTarget
autodiscover.<company.com>autodiscover.<ciphercloud.io>

Configurations in the Exchange Admin Center

Update the settings in the Exchange Admin Center:

  1. Sign in to Office 365.
  2. Select Exchange > Admin Center > mail Flow > Remote domains.

  3. Under Use rich-text format, select Never.

Last updated: November 20, 2024

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