Non-administrator user accounts are disabled automatically after more than 90 days of non-use. When an account is disabled, the user will see a message on the Management Console login screen notifying them that their account is disabled. A system administrator must re-enable the account before the user can log in to the Management Console.

Accounts for system administrators, service administrators, and operations administrators cannot be disabled. Only accounts for Key Administrator, Application Administrator, and Application Monitor roles can be disabled and re-enabled.

On the Administrative User Management tab of the User Management page, the toggles indicate the following conditions:

• System Administrators: The toggle is visible, enabled by default. and shows as grayed out.
• Services Administrators and Operations Administrators: The toggle is visible, enabled by default, and shows as grayed out.
• System Administrators can disable or enable the status of users with Key Administrator, Application Administrator and Application Monitor roles.
• For existing System Administrators who have not completed the user onboarding process, the toggle shows a status of disabled.
• For newly created System Administrators who have not completed the user onboarding process, the toggle is not visible.
• For System Administrators who have completed the onboarding process but have not logged into the application yet, the toggle is enabled but grayed out.

• For Key Administrator, Application Administrator, and Application Monitor roles: These users' accounts are disabled after 90 days of non-use. They will be blocked when they try to log in to the Management Console.

  System administrators whose accounts were disabled previously are now enabled)