Verify Email Addresses and Manage Email Deny Lists
For notifications, some users enter invalid email addresses for the recipients. Because there is no way to test the validity of these email addresses before they are used, emails with these addresses might end up being classified as spam by email service providers.
Secure Cloud Access can verify email addresses for notification recipients and reduce the risk of the email sender being flagged as a source of spam. Bounced email addresses are first examined by Operations, and then added to a deny list. This is displayed in the Management Console. For any email address on the list, the recipient for that address will not receive notifications. You can view this list and mark any email address that should have a verification request email sent to it.
When an email address on the list is verified by the recipient clicking on the link contained in the verification request email, the address will be removed automatically from the blacklist, and the recipient should be able to receive notifications.
The Blacklisted Emails page is tenant-specific.
When a notification email bounces for whatever reason (server glitch, bad address format, etc.), Operations receives the address for the bounced emails. Operations must then examine each bounced email manually to collect the addresses for which access should be denied. These addresses are then fed into the database, and in turn are displayed on the Blacklisted Emails page in the Management Console. As long as an email address remains on the list, the recipient for that address will not receive notifications.
To view the Blacklisted Emails page, select , and select Blacklisted Emails from the navigation bar at the left. You can then examine the details for the email addresses listed and perform verifications.
The Blacklisted Emails page shows:
| Column | What it shows |
|---|---|
| Email Address | The blacklisted email address. |
| First Seen | The date on which the email address was added to the blacklist. |
| Last Verification Attempt | The date on which the most recent verification request email was sent. |
| Verifications Attempted | The total number of verification request emails that have been sent to this email address. |
| Verify |
Icons that indicate whether verification is pending for the email address. A red circle indicates that there is no verification email pending. The red circle is a link that can be clicked on to put the email address in verification pending mode. A green checkmark indicates that there is a verification email pending. When you click the red circle for an email address to request verification, the red circle is replaced with the green checkmark. (The green checkmark is not a link.) After the email address goes into pending verification mode, the Management Server should send the verification email within two minutes, at which point the verification pending icon will go back to a red circle. |
When a user receives a verification email and clicks the link, the Management Server will receive the request and remove the email from the deny list. If more than one verification email was sent to the denied address, only the link in the most recent verification email will cause the removal of the email address from the list.
In all cases, clicking on the link in the verification email will redirect the user to a thank-you page, whether or not anything was done. (No error will be shown if the email address is not on the list, or if the email containing the link is not the latest one.)
