Resolving Issues with End User Devices
I uninstalled Company Portal and/or Lookout For Work on my device, how do I get it working again?
Answer: Reinstall the applications.
When you open Lookout for Work and click Activate, the device resyncs with Lookout MES and Intune.
While in this state, the device may appear to Lookout MES and Intune in a "Disconnected" state. This means that Lookout MES has not heard from the device for more than the configured interval (24h by default).
Why can’t I activate Lookout on my iOS device?
Answer: If you are using the App Store edition of Lookout for Work, recent changes in 4.11 require additional configuration by your Entra ID administrator.
The App Store edition of Lookout for Work 4.11 uses a different redirect URI from versions 4.10 and prior. This URI may not be present in Entra ID. Alternatively, you may have an activation request for an earlier version of Lookout for Work, and the URI for the older version may have been removed when the new one was added.
See Register the Lookout for Work iOS app with Entra ID for the current redirect URIs.
When activating Lookout on an Android device, why do I get the error "Sorry, but we’re having trouble signing you in. We received a bad request"?
Answer: The Entra ID Global Admin has likely disabled end user application consent in Entra ID, but has not accepted consent on behalf of users.
Disabling end user application consent adds a requirement for the Global Admin to grant Entra ID consent to applications on behalf of users. To do so, they must login to the following link and Accept consent:
https://login.microsoftonline.com/common/adminconsent?client_id=9d298878-c139-4
270-8960-1d4e48ebf6db
For more information, see Accepting Lookout Consent for Android End Users.
After the Global Admin has performed this one-time operation, Android users can activate Lookout for Work.
