Troubleshooting and Frequently Asked Questions
Managing Devices in Lookout Mobile Endpoint Security
Why is a device is not showing in the Devices list?
Answer 1: The device does not have the enrollment custom attribute in Ivanti Neurons for MDM.Login to Ivanti Neurons for MDM and check that the device is listed, and that it has the enrollment custom attribute that you created during setup. If you have to add the attribute, it can take up to the configured polling interval (5 minutes by default) to see the device show up in the Lookout MES Console Devices list.
Answer 2: The device may be unsupported by Lookout MES.Discovered devices that are unsupported appear in the Unsupported Devices section of the Connector settings in the Lookout MES Console.
Why is a device stuck in the Pending state?
Answer: The Pending state indicates that the end user has not opened the Lookout for Work app.
