Troubleshooting and Frequently Asked Questions
Guidelines for Switching from Labels to Custom Attributes for State Sync
Open the Ivanti EPMM connector and follow this procedure
Before you begin: Synchronize Device Status is ON.
Managing Devices in Lookout Mobile Endpoint Security
Why is a device not showing in the Devices list?
Answer 1: The device does not have the enrollment label in Ivanti EPMM
Login to Ivanti EPMM and check that the device is listed, and that it has the "Lookout for Work" enrollment label you created during setup. If you have to add the label, it can take up to the configured polling interval (5 minutes by default) to see the device show up in the Lookout MES Console Devices list.
Answer 2: The device may be unsupported by Lookout MES.
Discovered devices that are unsupported appear in the Unsupported Devices section of the Connector settings in the Lookout MES Console.
Why is a device stuck in the Pending state?
Answer: The Pending state indicates that the end user has not opened the Lookout for Work app.
How can I force users to update to the latest version of the app?
Answer: See Pushing Lookout for Work Installation from Ivanti EPMM. You can use this same process to push an app update.
