Monitoring Enrollment and Activation
Monitoring Enrollment
Lookout MES polls MaaS360 for enrolled devices and displays them on the Devices page of the console. Initially, discovered devices have a Status of "Pending." As end users open and activate Lookout for Work, the activated devices move out of "Pending" status and change to "Secured."
End User Device Activation
MaaS360 automatically pushes Lookout for Work to all of the devices you select in the Policies and Distribution tab when you create the app (as documented in Adding Lookout for Work to MaaS360). The device user must install the app, and then open it. On opening Lookout for Work, the user must click Activate if running a version of the app prior to 4.11 on iOS or 4.13 on Android. On later versions, the app activates automatically when opened and prompts for the required permissions:
If the user declines permissions or closes the app, their device is still activated and secured in Lookout and in your MDM. Lookout cannot alert the user of issues without having device permissions, but it continues to report issues to the Lookout MES Console.
Deploying Lookout for Work to Additional Users
MaaS360 automatically pushes the app to any new devices registered for the configured Groups. For example, if you have Lookout for Work configured to distribute to devices in a "Lookout Enrollment" Group, then any new users or devices added to that group automatically receive the app.
To extend enrollment to additional groups or specific devices:
- In the MaaS360 Admin Portal, navigate to and select the edition of Lookout for Work you want to distribute, then click Distribute:
- Set the following:
Setting Value Target Set to Group and select your test user group. Add additional groups or individual devices if necessary. (iOS app only) Instant Install Enabled (iOS app only) Retry app install on failures Enabled, 5 (maximum) Send Email Enabled
